# Billing and Subscription Management

How subscriptions, seats, invoices, and cancellation work. For plan prices see
[Pricing](/pricing).

## Where billing lives

Everything is managed in the app under **Settings -> Organisation -> Billing**:

- Upgrade from trial (monthly or yearly)
- Change the number of workspaces
- Add or remove team member seats
- Open the customer portal

Payments are processed by Stripe. The **Manage subscription** button opens the
Stripe customer portal, where you can update the payment method, download
invoices, and cancel.

## How the subscription is structured

- **Workspaces** are the billing quantity of the Pro plan. Adding a workspace
  increases the quantity; removing one decreases it on the next billing cycle.
- **Team member seats** are a separate line item, billed monthly ($12/member) or
  yearly ($120/member). The organisation owner does not use a seat.
- Workspaces and seats can be on different billing intervals (for example,
  yearly workspaces with monthly seats).

## Trials

New accounts get a 14-day free trial with the full product. When the trial ends,
upgrade from the billing page to continue. Your data, connected accounts, and
scheduled posts are kept.

## Invoices and receipts

Invoices are issued by Stripe and available in the customer portal (**Settings ->
Organisation -> Billing -> Manage subscription**). Each invoice lists workspaces
and member seats as separate line items.

## Cancellation

Cancel from the Stripe customer portal. The subscription stays active until the
end of the current billing period; after that, posting, the API, and the inbox
pause until you reactivate. Your workspaces, history, and connected accounts are
not deleted.

## API access and billing

API keys belong to your account, not to a plan tier: every active subscription
(and trial) has full API, SDK, CLI, and MCP access. If the subscription lapses,
API requests fail until it is reactivated; keys do not need to be recreated.

Questions about an invoice or a charge:
[support@omnisocials.com](mailto:support@omnisocials.com).