Billing and subscription management
How subscriptions, seats, invoices, and cancellation work. For plan prices see Pricing.
Where billing lives
Everything is managed in the app under Settings → Organisation → Billing:
- Upgrade from trial (monthly or yearly)
- Change the number of workspaces
- Add or remove team member seats
- Open the customer portal
Payments are processed by Stripe. The Manage subscription button opens the Stripe customer portal, where you can update the payment method, download invoices, and cancel.
How the subscription is structured
- Workspaces are the billing quantity of the Pro plan. Adding a workspace increases the quantity; removing one decreases it on the next billing cycle.
- Team member seats are a separate line item, billed monthly ($12/member) or yearly ($120/member). The organisation owner does not use a seat; every other member, clients included, does. A workspace and a team member cost the same: $10 a month billed yearly, or $12 monthly.
- Workspaces and seats can be on different billing intervals (for example, yearly workspaces with monthly seats).
Trials
New accounts get a 14-day free trial with the full product. When the trial ends, upgrade from the billing page to continue. Your data, connected accounts, and scheduled posts are kept.
Invoices and receipts
Every invoice is listed in the app under Settings → Organisation → Billing → Invoices, with a PDF to download, and in the Stripe customer portal (Manage subscription on the same page). A plan invoice lists workspaces and member seats as separate line items. A credit purchase (a top-up or an auto-refill) is its own invoice on the same list, and the confirmation email links to it.
Cancellation
Cancel from the Stripe customer portal. The subscription stays active until the end of the current billing period; after that, posting, the API, and the inbox pause until you reactivate. Your workspaces, history, and connected accounts are not deleted.
Credits and X link posts
Your organisation has a prepaid credits balance (Settings → Organisation → Billing → Credits) used for the only things that cost us real per-use money: X (Twitter) posts whose text contains a link, and X DMs in the Social Inbox (an opt-in add-on).
X's API pricing (effective April 2026) bills a post containing a URL at $0.20 instead of $0.015. We pass that single fee through at X's exact rate, zero markup:
| Action | Cost |
|---|---|
| X post without a link | Free |
| X post containing a link | 20 credits ($0.20, X's exact rate) |
| X thread | 20 credits per tweet that contains a link; link-free tweets are free |
| X DM received in the Social Inbox (opt-in) | 1 credit ($0.010, X's exact rate) |
| X DM reply sent from the Social Inbox | 2 credits (covers X's $0.015 send fee) |
| Everything else on X (analytics, scheduling, media) | Free |
| All other platforms | Free, unchanged |
A link is text that starts with http:// or https://. A website name
without it (omnisocials.com, www.omnisocials.com) is free, because X does
not bill it as a link post.
X DMs are off by default; how the opt-in works and what happens when the balance runs out is covered in X direct messages.
How it works:
- 1 credit = €0.01. Top up €5–500 from the Credits tab; optional auto-refill keeps the balance above a threshold you choose. Every top-up and auto-refill gets an invoice on the Invoices tab. The Credits tab also lists ways to earn free credits.
- The post editor (and the API/MCP create response, via the
warningsarray) shows the exact cost before you schedule. Enforcement has been live since August 14, 2026: an X link post without enough credits returns402 x_credits_insufficientinstead of publishing. - Credits are only deducted after the post successfully publishes to X: a failed publish attempt never touches your balance (X itself only bills successful requests). For threads, only the tweets that actually posted are charged.
- If the balance can't cover a post at publish time, only the X target fails with a clear message; every other selected platform publishes normally. Top up and press Retry on the post. A daily check also emails the organisation owner when upcoming scheduled X link posts exceed the balance.
Only the posts that actually cost extra are charged, at a rate you can verify against X's public API pricing; everything else on X stays free for everyone.
API access and billing
API keys belong to your account, not to a plan tier: every active subscription (and trial) has full API, SDK, CLI, and MCP access. If the subscription lapses, API requests fail until it is reactivated; keys do not need to be recreated.
Questions about an invoice or a charge: [email protected].